Bluffton Fire conducts hydrant testing
Bluffton Township Fire District is conducting their annual independent hydrant testing and customers may experience water quality issues. This is an independent activity conducted by BFD and unrelated to BJWSA operations, but please report any issues to us at 843-987-9200.
BJWSA GM Ed Saxon talks about Savannah River Clean Water Fund on SC Business Review
Learn more about our involvement in the Savannah River Clean Water Fund from Ed Saxon’s interview with Mike Switzer on the South Carolina Business Review.
Lady’s Island Middle School visits Port Royal facility
Last week Lady’s Island Middle School visited BJWSA for tours of the Chelsea water treatment plant and Port Royal Reclamation facility. They also viewed some videos before the tours showing the treatment processes at these plants.These videos can be found at www.youtube.com/bjwsa.
BJWSA visits Pritchardville Elementary
Treatment Operations Director Tricia Kilgore, P.E. visited fifth grade STEM students at Pritchardville Elementary last week. She shared a slide show, showed some examples of untreated water vs. treated water and answered questions from the students.
BJWSA a major partner in Savannah River Clean Water Fund
BJWSA’s Ed Saxon will speak at American Water Works Association (AWWA) winter board meeting, January 20, in Savannah. Five utilities in South Carolina and Georgia, Savannah River Clean Water Fund (SRCWF), are combining efforts to protect the Savannah River. AWWA has covered this collaboration in detail in the January 3 issue of AWWA Connections. The article refers to this utility partnership as “one of the largest bi-state utility collaboration projects of its kind.”
New billing system is not yet archived
Customers who previously received their bills electronically using our old website will not be able to view past bills. Those bills were not archived with our print vendor and are therefore unavailable at this time. We are working to see if retrieval is possible. Once you are registered for eBills on the new site, you will have access to your bills going forward. We apologize for the inconvenience.
New payment site requires RE-REGISTRATION
Our new payment site is with a brand new company. Therefore, re-registration is required. We sincerely apologize for the inconvenience.
BJWSA rolls out secure, convenient, user-friendly online payment system this week
New software enhances customer experience
November 29, 2017: Beaufort-Jasper Water & Sewer Authority (BJWSA) is implementing a more convenient and user-friendly online payment system for customers, enabling them to pay their bills faster, easier and more conveniently and securely.
The new features include: an improved user experience; a “pay now” feature that allows for quick payment registration; and registered account enhancements including view and pay multiple accounts at once, view payment history and consumption information and view past billing statements. The following enhancements are anticipated to arrive by November 30, including the ability to securely save your payment information; the option of signing up for paperless billing with email reminders; and the opportunity to schedule automatic payments from a checking account or credit card.
Additionally, BJWSA has implemented a new automated phone payment system with features such as quick account balance review and payment with a credit card, debit card, or eCheck and an easy-to-use call flow.
BJWSA tests hydrants daily
Throughout our service area, BJWSA tests hydrants daily. Customers in a particular area may experience water discoloration, which should clear up if they allow the water to run for 15 minutes. If the water does not clear up with in this time, please call for consultation.
We also conduct water quality flushing procedures. Customers may experience water discoloration and or elevated chlorine tastes and odors in their area due to this procedure as well. The water will clear up if customers allow their water to run for 15 minutes. If the water does not clear up with in this time, please call for consultation. The chlorine odor will dissipate over time.
In both cases, the discoloration is not harmful to humans or pets, and is a result of rapid velocity variations in the water mains from the testing procedures. The discoloration is most likely phosphate which is added to the water as a corrosion inhibitor.