Ken Jordan, Chief Administrative Officer
(843) 987-9224

Okatie, SC (February 18, 2015, 2:00 PM.)- Very cold temperatures have been forecasted for the Lowcountry over the next few days. The Beaufort-Jasper Water and Sewer Authority (BJWSA) suggests leaving a pencil-lead-thin stream of water flowing from faucets coming from pipes in unheated areas or against exterior walls. This may prevent pipes from freezing. If pipes are under the kitchen or bathroom sink, keeping the cabinet doors open to allow more home heat to reach the pipes may also help.

Some other things you can do to prevent water pipes from freezing include the following:

  • Find the master shut-off valve. This valve that will shut the water off for your entire house in case of an emergency.
  • Insulate pipes or faucets in unheated areas.
  • Seal off access doors, air vents and cracks. Winter winds whistling through overlooked openings can quickly freeze exposed water pipes.
  • Disconnect and drain outdoor hoses.

If your pipes have frozen, and you are going to be staying home, open a faucet and wait until water begins flowing again. Listen for leaks—water expands when it freezes, which can cause leaks in pipes. If you discover a leak, turn off the water supply to your home at the main shut-off valve and contact a plumber.

If you’re planning to leave your home, turn off your water supply at the main shut-off valve. This will prevent water damage from potential leaks in your plumbing. If you have a leak, contact a plumber.

If the pipe is broken, BJWSA can turn off water at the meter if you are unable to isolate any leaks while making repairs. Charges will apply if BJWSA must come to turn off your water at the meter.

BJWSA cannot make repairs beyond the meter box. After the leak has been repaired, call our Customer Service Department, 843-987-9200, to report the leak and inquire about a possible billing adjustment.